![]() ![]() Nobody bothered telling us that and that was one of the amenities we wanted to use when we booked the hotel. When we got up the next morning to take my niece and nephew to the pool, the hot tub was out of order. I asked about being moved to a different room but they were full so we just sucked it up and left our room to use the facilities by the front desk. I went to the front desk and talked to the front desk clerk and she came to our room and took the lid off the tank and the handle that controls the chain was clean snapped off. Went to use the toilet and the handle was snapped off so the toilet would not flush. This time we showed up and got into our room and there was food crumbs all over the carpet and I thought well I'm not going to complain about that I'll just deal with it. It took several emails and phone calls to get through to them. We made a complaint to the manager and she refused to do anything about it. I stepped in it with bare feet not realizing it was there. Our room that time has what appeared to be ketchup or syrup spilled on the carpet, a very large area l, and it was not cleaned up. How kids had to sleep on the floor because there was no other rooms available. My brother and his family has reserved a suite with a pull out bed for their two children and the bed was tied shut with a bungee cord and a note that said it was unusable. We stayed at this location on the past and our rooms were not in stayable condition. Very poor representation of the company.… We would have left the hotel if we had somewhere else to stay, however everything in the area was booked up. Also, lost my business for other Wyndham hotels. I would not recommend this hotel, will not be back. ![]() I ended up having to walk away because she wouldn’t get off the phone. She likely was not using the phone for work as she was speaking in a different language. When I tried talking to the front desk about the issues, the gal was not helpful, kept answering phone calls, that appeared to be personal, without excusing herself from our conversation. I went to front desk to inquire about the excessive charges, dirty room and issue with the shower and sink. ![]() We booked over the phone, never received any type of confirmation, were told a price, got charged double of what we were told. Bathtub and sink wouldn’t drain properly, very unsanitary!! Breakfast area was dirty, hardly any food options and what they did have was not good. Appeared to be a cigarette burn hole in the comforter on bed. Night stand, desk, tv stand, mini fridge all dusty/dirty. It had not been vacuumed in quite some time, as there were crumbs and dirty everywhere. We stayed for a wedding in a neighboring town.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |